This week Providence celebrated Patient and Resident Experience Week. This annual celebration recognizes everyone who contributes to the care experience of the people we serve. From nurses, allied health professionals and medical staff, to support staff and executive professionals, to the patients and families we care for, everyone plays a role in high quality care delivery.
We came together in a few different ways throughout the week:
On Monday we hosted an education session “Patient Engagement – Where to Begin” to kick off the celebrations. We shared strategies for successful patient and family engagement and heard from Meghan Macleod, PHC Performance Improvement Consultant and Bruce Raber, Retired Architect and Patient and Family Partner, on their experiences working together on various projects. They provided some great tips for meaningful patient engagement – find more patient engagement resources here.
Tuesday we hosted our first in-person event in two years (with ample COVID precautions in place). This Patient and Family Partner appreciation event brought together patient partners that are involved in projects across PHC and gave us an opportunity to say thank you for their contributions to the patient and resident experience at PHC.
Finally, on Wednesday we launched the first edition of the newly established Partners in Care Newsletter. This publication was designed in collaboration with Patient and Family Partners, for Patient and Family Partners. By releasing this newsletter, we hope to maintain and build connections with our community while working together to advance our goals around Person and Family Centred Care at Providence Health Care.
Check out the newsletter here.
We are grateful for all the ways we work together to improve patient and resident experience at PHC and hope you can take a moment to acknowledge those who have had an impact on care in our organization.