Throughout 2021 and 2022, the PHC Indigenous Wellness and Reconciliation (IWR) team interviewed 21 Indigenous patients who received care at St. Paul’s Hospital using Patient Journey Mapping methodologies.

Patient Journey Mapping is an exercise that healthcare leaders use to better understand how patients interact with a hospital or health system. It involves collaboratively producing a retroactive visual representation of the steps a patient moved through during their care journey. Mapping these journeys allows participants to represent the realities of patient experience and can help identify strengths and opportunities for health system improvements, and better person and family-centred care.

Join us on January 20, 2023 for the next PHC Practical Knowledge Translation (PKT)—a quarterly series organized by Aggie Black, Emily Zamora, Anna Nguyen, Jenny Hyman, Karen Tugwell and Angela Lee—where researchers, clinicians and other PHC staff members have the opportunity to learn with colleagues about creative, actionable and effective ways to improve patient health through the sharing of best practices and research evidence.

During this session, presenters Neil Fowler (Manager, Indigenous Wellness & Reconciliation), Sheri Hundseth (Director, Indigenous Relations & Community Engagement) and Lindsay Beck (Director, Indigenous Wellness & Reconciliation) invite us to learn how to:

  • Identify recurring issues in PHC’s health care environments including Indigenous-specific discrimination and racism
  • Recognize the importance of Indigenous cultural services and develop insights for providing more culturally safe care
  • Reflect on priorities for change that emerged from these patient experiences
  • Reflect on our own cultural safety journey and identify opportunities to take action

As stated in the Mission: Forward Strategic PlanProvidence Health Care is committed to the process of Truth and Reconciliation with Indigenous Peoples and it is embedded in everything we do.

How to join the conversation

January 20, 2023, 11:30 a.m. to 12:30 p.m.

In person:

  • Room 1500 (Level 1, Conference Centre, SPH)


Add the meeting to your calendar.​

NOTE: We will be using​ to launch interactive polls. The Menti code will be announced during the session.

Additional resources

If you would like to learn more about Patient Journey Mapping ahead of January 20, consider:


Contact Aggie Black​, Director, Health Services & Clinical Research and KT.