We are pleased and excited to announce the addition of a new nursing leadership role at Providence Health Care; Care Management Leaders (CMLs).
Modelled on positions which exist at VCH and FHA, the implementation of CMLs at PHC has been in progress for some time. Monday July 25, 2022 the first CMLs at PHC will start in the Medicine Program at SPH and MSJ Hospitals.
Reporting through Access Services, the CML role will oversee and focus on care coordination for patients admitted to the Medicine Program.
Acknowledging the complexity of care coordination, these positions have been created to help better delineate the work of Clinical Nurse Leaders (CNL), allied and medical staff by assuming the role of managing the patient’s journey from admission to discharge.
CMLs support the patient experience by ensuring timely patient access to services and smoothing transitions throughout the continuum of care.
The CML model has been identified as an Early Implementation Opportunity (EIO) for the new St. Paul’s Hospital. As future projections of health care needs across the province show an increase in patient volume, age and complexity, the CML model is just one way that Providence is addressing anticipated increases in clinical demands and ensuring that patients receive the right care in the right place at the right time.
There has been a huge amount of work done leading up to this go live; thank you to everyone involved for your hard work and dedication to preparing for this transition. The teams will learn and grow together as we strive to improve the care experience for our patients and families.
Meet the new medicine CMLs:
Linsey Woo (she/her) – Mount Saint Joseph 3B
What skills of yours are you most looking forward to putting into practice in this new role?
My skills of being adaptable & thinking critically. I am grateful for my experiences and my background of working in the ER as well.
What three emojis would you use to describe yourself?
🐯💜💫
What’s the most valuable piece of career advice you’ve been given?
The patient is the middle of the flower and each petal represents every interdisciplinary team member that cares for the patient. 🌻
This represents patient centered care and team work.
Christine Lipus (aka Chris) – Mount Saint Joseph 4E
How do you think the addition of the role will improve patient care and departmental processes?
Quality patient and family care is important to me. Splitting the current duties of a CNL and adding a CML, and defining those positions, will provide more role clarity. In doing so, this will allow the CML more opportunity to connect with patients and their families during the hospital stay and support patients as they transition out of the hospital setting.
What superpower do you wish you had?
I would like two superpowers please…
- The ability to change time/go back in time.
- I would love to be able to fly.
What three emojis would you use to describe yourself?
I like to think of myself as empathetic to patient and family needs, with responsiveness and a genuine willingness to help. 🤗
I approach concerns with a critical thinking lens (I try to at least) and work to understand and address issues as they arise.🤔
I understand the importance of collaboration in providing patient and family centered care. I value this multi-disciplinary team approach.🤝
Ashley Doty – Mount Saint Joseph 3C
What skills of yours are you most looking forward to putting into practice in this new role?
Communication! Communication is paramount. I am looking forward to working together with patients and their loved ones with kindness and compassion.
What three emojis would you use to describe yourself?
😃 🌞❣️
What’s the most valuable piece of career advice you’ve been given?
Nursing will always provide an occupation with boundless opportunities.
Chloe Derksen (she/her/hers) – St. Paul’s Hospital 7A
What are you most excited about with the addition of the CML role?
I am excited to be a part of this developing role to support patients and staff in delivering holistic and compassionate care.
What superpower do you wish you had?
If I had a superpower it would be teleportation.
What three emojis would you use to describe yourself?
My emojis would be <🌱✨ and bubble tea.
Nichole Joly – St. Paul’s Hospital 7B
What are you most excited about with the addition of the CML role?
I am looking forward to having the opportunity to dig deep into our patients’ stories and situations, closely following their journey through their hospitalization, and working to contribute to a more comprehensive and personalized care experience. I envision the CML role to enable me to spend more time at the bedside, participating in meaningful interactions that will inform care and discharge planning.
What superpower do you wish you had?
If I had a superpower, I would abolish the social determinants of health that prevent access to equitable health care!
Amber Robinson (she/her) – St. Paul’s Hospital 7D
What are you most excited about with the addition of the CML role?
I am excited for increased support to the medicine program, I hope that the addition of CMLs to the care team will help us to be better equipped and able to provide excellent care. Having a designated CML for care planning, behavior support planning, and discharge planning will greatly impact the delivery of patient care! I am excited to be a part of this change!
What three emojis would you use to describe yourself?
My top three most frequently used emojis are 😂😊😑
What’s the most valuable piece of career advice you’ve been given?
“Always introduce yourself, take the time to make meaningful connections with each individual, whether you are meeting patients, colleagues, physicians, allied health, housekeeping, maintenance, we are all part of the same journey with a common goal!”
David Taylor – St. Paul’s Hospital 9CD
What are you most excited about with the addition of the CML role?
I am excited about being able to focus my attention into a single aspect of the previous CNL role. I am excited to be a part of an incredible allied health care team, and to learn from the rich knowledge and experience base of the other new CMLs!
What superpower do you wish you had?
The power to decide on universally accepted moral and ethical codices
What three emojis would you use to describe yourself?
🐨🐙 (Cthulhu) and Paul Rudd
Ryan Sun – St. Paul’s Hospital
Lesley Seitz – St. Paul’s Hospital 7C
To contact the CMLs, please email phcmedicinecaremanagementleaders@providencehealth.bc.ca
Project leads for the implementation of Care Management Leaders: Meghan McMenamie (right) and Cheryl Harris.
Questions or concerns? Please contact:
Sandy Barr, Program Director, Medicine, Older Adult and Palliative SBarr@providencehealth.bc.ca
Cindy Elliott, Program Director, Emergency & Access Services and Mount Saint Joseph Site Leader, celliott@providencehealth.bc.ca
Meghan McMenamie, Patient Care Manager, Access Services, MMcMenamie@providencehealth.bc.ca
