“Sometimes the smallest things take up the most space in your heart.” – Winnie the Pooh
It’s this sentiment that is at the heart of the “Hello my name is…” (HMNI) campaign that started in the UK with the patient experience of Dr. Kate Granger while battling terminal cancer. HMNI is now a global movement encouraging health care workers around the world to begin each patient engagement with a simple introduction.
Celebrated each year on July 23, HMNI brings the importance of a simple introduction to the forefront and underscores this as the first step towards more compassionate care – one simple act that can make a huge difference to a patient’s care experience.
This year, Providence is celebrating HMNI with Food Services, who are also marking their one-month anniversary of joining PHC. This campaign is about making that initial human connection through a simple introduction.
We encourage all staff and medical staff across Providence to introduce themselves with every interaction, including to our newest Food Services staff members. This is the first step in creating authentic connection with our patients, residents, their families and each other!
The Core values of Hello my name is…
Building relationships is a PHC core value in providing exceptional care to those we serve, and we share in the core values that go alongside #hellomynameis and what Dr. Granger developed as a patient and clinician:
Communication: Timely and effective communication with patients starts with a simple introduction.
The little things: Things as simple as sitting down next to your patient instead of looming over them, or holding the elevator door open for someone.
Patient at the heart of all decisions: “No decision about me, without me”
See me: See the person first and remember that individuals are more than just an illness, they are a family member, a friend, a loved one.
We live in such a fast paced world, and the nature of health care is one that never stops, but if we can slow it down just for a moment with a simple introduction, the impact can prove powerful. Please join us in celebrating HMNI and honouring the legacy of Dr. Granger – it all starts with Hello.
Dr. Kate Granger passed away in July 2016 following five years living with cancer.
