Cart 0

Our Seven-Year Mission: Forward

As individuals within a mission-driven organization, many of us feel very close to our “why.” We choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care. And we love the “can-do” attitude — when people need help, we’re there. Even if it’s hard, or risky, or unknown. 

We also choose to be part of Providence because of our commitment to do better for the people we serve. If something doesn’t work, we look for solutions. If treatments are inadequate, we pursue research to improve them. This dedication to improve drives our innovation and discovery and has us always looking towards the future. 

We’re on a mission to define the future of health care in British Columbia. For all of us, this is a remarkable opportunity to create a Providence that will lead the way into the future of health care. This is our mission going forward.
— mission: forward
Screen Shot 2019-03-24 at 1.53.16 PM.png


Percentage of our people who participated


In-person conversations


As a group we are bold, we are fearless, and yes, a little forward when we need to be. We give a voice to the voiceless, and we adhere to our principles no matter what the circumstances. 

We are so many good things. But that doesn’t mean that we don’t have room to improve, because we do. And that doesn’t mean there aren’t challenges ahead of us that will test us as teams and as individuals. Because there are. 

But we also have a plan to meet these challenges and turn them into opportunities to take better care of one another and provide an even better experience to those we serve. 

It’s a seven-year plan that we all helped create. Over 40 per cent of us participated in the dozens of workshops and consultations that took place in-person and online from all across Providence. This plan is not about creating more work. It’s about working purposefully at the things that we must get right. 

Together we decided to put four priorities forward: 1) Quality, Safety and Value, 2) Inspiring People and Teams, 3) Discover, Learn and Innovate for impact and 4) Partnerships. We should all get to know these four strategic directions and think about our own role in realizing them.



01. Exceptional Quality,
Safety & Value 


02. Inspiring People
& Teams


03. Discover, Learn & Innovate For Impact


04. Partnerships

We could be satisfied with all we have accomplished. But we aren’t. The opportunities in front of us compel us to do more— much more.
— Fiona Dalton, CEO and President Providence Health Care
Screen Shot 2019-03-24 at 1.54.00 PM.png


Our four foundational principles describe our core beliefs; they are our DNA. They guide our efforts and serve as a perpetual framework for our actions throughout our seven-year plan and beyond. For example, when we negotiate partnerships with others, these principles form the cornerstone of the relationship. When we strike working groups, these principles govern our deliberations and actions. When we evaluate innovative ideas, these pillars act as our benchmark, our measuring stick. So ultimately, if there is any question about the right path forward, these principles are the compass that guides our actions and decisions.  

Providence illustrations web-19.png


Providence illustrations web-16.png


Providence illustrations web-17.png


Providence illustrations web-18.png

Person and Family-
Centered Care


Everything begins with Mission

Our advocacy, compassion, spirit of innovation, and commitment to social justice can be directly traced to our founding Sisters. They were on a mission that we have carried forward to today, in a modern context. 

Ethics are fundamental to all we do

Ethical decision-making is a vibrant and dynamic field of study and practice. At Providence we hold ourselves, and each other, to the highest ideals and continue to probe and explore the discipline of ethics and ethical practice. 

Proactive financial and
environmental stewardship

At its foundation, our sustainability plan is about ensuring we can continue to pursue our Mission into the future.

Partners in care

Partnering with those we serve, and their families — however they define their families — in their own care is now a well-accepted path to the best experience and outcomes. 



Since launching Bloom in 2013, Providence has been a Canadian health care leader in digital, interactive organization-wide communications. We re-launched Bloom in the fall of 2018 to offer a flexible way to involve the people of Providence in the strategic planning process. We will continue to use Bloom as a platform to discuss and communicate the plan. Also through Bloom, we can expect ongoing opportunities for input, stories about our progress, and updates about the plan and its implementation. 



While we will have many ways to continue the discussion about Mission: Forward, we also have a simple news-feed for regular updates about our strategic plan. 



We encourage you to download these materials for distribution, and to use the branded templates and logos for Mission: Forward-related communication and presentations.

Intake Approach for New Work and Year One Accomplishments

Intake Approach for New Work

Intake Approach for New Work

Year One Accomplishments

Year One Accomplishments

Idea Proposal Form


Additional Downloads from our Providence site include:

PowerPoint template, Memo template, Agenda template, Mission: Forward logos, Email footer

For us to achieve our goals, every person and every team at Providence needs to embrace this plan as our own.
— mission: forward
Screen Shot 2019-03-26 at 4.48.14 PM.png